Refund Policy
🔁 Returns
Our return policy is valid for 14 days from the date of purchase. After this period, unfortunately we will not be able to offer you a refund or exchange.
To be eligible for a return, the item must be new, unused, and in its original packaging, in the same condition in which you received it. Proof of purchase (invoice or confirmation email) is also required.
❌ Please do not return your product directly to the manufacturer.
📦 Non-returnable products
Certain types of products cannot be returned (hygiene products, opened perishable goods, etc.).
💳 Partial refund (where applicable)
- Items not returned in their original condition, damaged, or incomplete for reasons not due to our error
- Items returned more than 15 days after receipt
✅ Refund processing
Once the returned product has been received and inspected, you will receive a confirmation email. If the return is approved, a refund will automatically be issued to your original payment method within a few business days.
❓ Late or missing refunds
- Check your bank account or card statement
- Contact your card issuer – a delay may apply
- Contact your bank – processing times vary
If you still have not received your refund after these steps, contact us at: forceaddictpro@gmail.com
📉 Sale items
Only regular-priced items are refundable. Promotional or sale items cannot be refunded.
🔄 Exchanges
We only replace defective or damaged items. To exchange for the same product, please contact us at: forceaddictpro@gmail.com
🎁 Gifts
If the item was given to you as a gift and marked as a gift at the time of purchase, you will receive a store credit in the form of a gift voucher. Once the returned item has been received, a gift card will be sent to you by mail.
If the item was not marked as a gift at the time of purchase, or if the giver received it before giving it to you, the refund will be issued to the person who made the purchase.
📦 Return shipping costs
Return shipping costs are your responsibility and are non-refundable. If a refund is granted, return shipping costs will be deducted from the refunded amount.
Depending on your place of residence, the time it takes to receive an exchanged product may vary.
For any item valued over 75 €, we recommend using a tracked delivery service or purchasing insurance. We cannot guarantee receipt of your returned package without tracking.