Shipping / Delivery Policies
📦 Order Preparation
Force Addict Pro undertakes to prepare on the same day any order placed Monday to Friday between 9 a.m. and 4 p.m. (excluding public holidays), subject to product availability in stock.
As soon as your order is ready, it is handed over to the carrier selected when placing the order.
Checks may temporarily delay shipment:
- Delivery address validation
- Payment confirmation or security verification
- Product temporarily unavailable
⚠️ In these cases, our Customer Service will contact you promptly to resolve the situation.
🚚 Delivery
Once your parcel has been handed over to the carrier, they are responsible for transporting it to your home or collection point. Delivery times (24h, 48h, 72h) are expressed in business days, starting from the time the carrier takes charge and not from the time the order is placed.
You will receive an email with your tracking number and a link to track your parcel via your Customer Account or directly on the carrier's website.
Note: it is not possible to choose a specific delivery time. Routes are scheduled by the carrier according to its itineraries.
📭 Absence at Delivery
If you are absent, the delivery driver will leave a delivery notice with instructions to:
- Reschedule a new delivery
- Or collect the parcel from an agency or collection point
🔁 Product Return and Refund
In the event of a return, please follow these steps:
- Contact our Customer Service to notify us of your request
- Carefully repack the product in its original packaging
- Include a copy of your invoice or order confirmation
- Send the parcel to the address provided by our customer service
The refund will be issued within a maximum of 14 days after receipt of the returned product, using the same payment method as the one used for the purchase.
👉 Return shipping costs are the responsibility of the customer, except in the event of an error on our part or if the product received is defective.
❗ If the returned product is damaged, incomplete, or unsuitable for resale, a partial or no refund may be applied.
📞 Need Help?
Our Customer Service is available to assist you with any questions regarding shipping, tracking, returns, or any other request.
📧 Contact: forceaddictpro@gmail.com